24/7 PARCEL LOCKERS
Parcel locker sites need to be made available to accommodate the delivery of goods bought over the internet, to circumvent the problem of not being there to answer the door when the postie rings.
The idea is that instead of having a parcel delivered to a home address, which can be inconvenient during work hours, customers can choose to have their items delivered to 24-hour-access parcel lockers.
Those who subscribe to the service receive a single-use six-digit code via SMS and email each time a parcel is ready for collection. This allows the supplier to send customers a pin via an SMS or email so they can pick up their perishable goods from the lockers any time.
Stuart Harker, global retail and consumer advisory leader at PwC, says multi-channel retailing is not only here to stay, but will grow at a rapid pace. Speaking at the recent Bulky Goods Retailers Association/Axima forum, he said ”click and collect” would become the norm and sites would need to be developed to meet